Privacy Policy

Privacy Policy

Last updated: January 2024

At Dreadnought Quarion Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

When you make a reservation, check in, or use our services, we may collect:

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification
• Emergency contact information
• Special requests and preferences
• Loyalty program information

Automatically Collected Information

We may automatically collect information about your visit, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or application
• Location data (with your permission)

How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate with you about your stay
• Process payments and manage billing
• Improve our services and guest experience
• Send promotional offers and marketing communications (with consent)
• Comply with legal requirements and security purposes
• Manage our Admiral's Club Restaurant, Marine Heritage Spa, and other facilities

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our hotel and provide services
• Business Partners: Partners who help us provide services like the Nautical Fitness Centre or Maritime Conference Rooms
• Legal Requirements: When required by law, court order, or government request
• Emergency Situations: To protect the safety and security of our guests and staff

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing systems

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and operations

Typically, we retain guest information for 7 years after your last stay, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent for marketing communications

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Legal Compliance

This Privacy Policy complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). For international guests, we also respect applicable privacy regulations in your jurisdiction.